Purdue University Global

Bs.c Cloud Computing and SolutionS

London School Of Business And Finance

Association Of Chartered Certified Accountants (ACCA) Bsc Accounting and Finance

African Advanced Level Telecommunications Institute (AFRALTI)

• VOIP Cisco Certified Networking Associate (CCNA)
• Linux Administration (Redhat Certification Program)

• System Administrator
  • Deployed an e-commerce platform on AWS using EC2, S3, and Route 53.
  • Configured Azure Virtual Machines and SQL databases.
• E-commerce Platform Migration (Azure to AWS):
  • Successfully migrated platform using AWS Migration Hub.
  • Ensured zero downtime with CloudEndure.
  • Optimized costs with auto-scaling and S3.
• E-commerce Fulfilment & Workflow Optimisation:
  • Introduced Kanban system, improving inventory tracking by 35%.
  • Optimized warehouse floor, reducing fulfillment time by 60%.

• Route planning:
  • Optimized delivery routes using GPS, reducing travel time by 25% and fuel costs by 15%, ensuring timely delivery of fresh produce.
• Customer interaction and feedback:
  • Built strong relationships with customers, receiving 95% positive feedback for friendly service and consistent delivery quality.
• Loading and Fulfillment management:
  • Organized and loaded the van to maximize space, increasing the delivery capacity per trip by 20%, reducing the number of trips required, and saving fuel.
• Customer acquisition/ Sales:
  • Contributed to business growth by proposing sales training and product catalogues for delivery drivers, resulting in 10 new customers on my route and 80 more on other drivers' routes.

• Communicating with Clients:
  • Managed daily communication with 20+ international wholesale clients, ensuring prompt responses and resolving inquiries with a 99% satisfaction rate.
• Customer Issue resolution:
  • Resolved customer complaints, product & logistics issues, reducing complaint resolution time by 35%, and achieving a 90% first-contact resolution rate.
• Multilingual communication and Support:
  • Delivered support in English, Swahili, and German, enhancing the customer experience for 30% of local and international clients and broadening the company’s appeal and reach.

• Exposure to Advanced finance systems:
  • Gained hands-on experience with Accounting and Financial Systems, improving data entry efficiency by 25%, ensuring accurate and timely reporting during quarterly budget cycles.
• Learned and Implemented Data-driven decision-making:
  • Assisted in gathering and analyzing financial data, contributing to key decision-making processes that improved financial planning accuracy.
• Cost analysis and reporting:
  • Supported the preparation of quarterly cost analysis reports, identifying cost-saving opportunities that led to a reduction in departmental expenses over the course of the internship.

• Financial Data Research and Reporting:
  • Conducted research on financial markets, local and global business trends, and economic policies to prepare daily news bulletins and feature segments.
• Presenting Live and Recorded Shows:
  • Delivered live broadcasts of business news, presenting clear and concise updates on market movements, economic developments, and corporate news.
• Collaboration with Editorial Teams:
  • Worked closely with the editorial team to plan and structure news segments, ensuring alignment with the station’s editorial policies and maintaining a balanced perspective.

• Prepared financial statements:
  • Prepared quarterly and annual financial statements, significantly improving financial reporting accuracy and providing management with clear data insights for decision-making.
• Invoicing and Accounts Receivable:
  • Managed and processed 100+ invoices per month, reducing late payments by 20% through timely invoicing and follow-up on overdue accounts.
• Bank Reconciliations:
  • Performed daily and monthly bank reconciliations, identifying and resolving discrepancies, which reduced errors and improved cash flow management.
• Compliance and Audits:
  • Supported audits and ensured compliance with accounting standards and regulatory requirements, resulting in zero audit issues.